Delivery to most countries takes 7 to 15 days, but depends on customs, delivery method, etc... and can take as long as 20-30 days.
NOTE: We have over a 95% success rate in shipping to all countries. Any order that is lost, stolen, or kept by customs, will NOT be refunded, we will only offer to re-ship the order for 50% of the original cost if requested within 90 days of the original order date.
We DO NOT encourage customers to order any items that are restricted by customs of their country. We do ship to all countries, but it is the customer's responsibility to be aware of what is allowed or restricted in their country. We label our packages discreetly for the privacy of our customers, not for the purpose of helping customers get restricted content past customs.
We can send orders to most countries, we consider any order outside of the USA to be an international order. We cannot promise that your package will clear customs in your country, we package all orders discreetly, but we are not aware of the customs requirements for each country. If your pacakge does not clear customs, we will not give a refund, but we will re-send the order at a 50% charge (you must request re-shipment within 60 days of original order). Also, we cannot offer refunds for "lost" orders because of postal theft in many countries, but will re-ship the same order for half price. All videos are in NTSC format, - Secam formats are NOT AVAILABLE. International orders will be shipped in 5-7 days, actual delivery time depends on the US Mail, customs in both countries, and the mail system in your country. The fees for international shipping are as follows:
Canada - $5.00 for the first video plus $3 per video. We cannot promise your
clear customs, but VERY few are stopped. If your order is stopped, we will offer to re-ship the
same titles at 1/2 the original total.
All other countries - $15.00 for 1 or 2 videos, plus $5 per additional video. We cannot promise your video will clear customs, but none have been stopped in over 2 years. If your order is stopped, we will offer to re-ship the same titles at 1/2 the original total. We recommend that customers in New Zealand not order S&M videos/DVD's as they may be seized and cause problems.. This is the ONLY country we've had a problem with in over 2 years.
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